SHOPPING INFORMATION
A delivery fee will be added to your order BEFORE you pay so you will be able to see the total before committing to an order. The delivery charge will be shown after you enter your delivery country.
The delivery fee is calculated by weight. In the UK, for small items (whistles, clips etc) the delivery fee may be only a few pounds. For larger items like a wetsuit the fee is £5.90. Multiple items may incur a higher charge and this will always be shown to you before you pay.
We offer click and collect from our Glasgow store.
Simply order online and when it asks you which delivery service you would like select ‘Click and Collect – Glasgow’ from the drop down box. This will remove any delivery fees from the order and signal to our packing team to have the order packed and taken to our collection counter for you. This is open Mon-Fri 10-6pm. Sat 10-4pm.
You will receive an email when your order is ready for collection along with a collection slot, this will normally be the next working day from when you placed your order. If this day is not suitable, please email us and we will try and accommodate a day which suits. Orders will be held for seven working days. After seven days if order has not been collected, it will be refunded and item returned to stock as per government guidelines. Orders placed over the weekend will normally be available for collection on the Monday between 12-6pm.
Please print off your order confirmation email and bring it with you along with photo ID that you are the person named on the order. Please remember to wear a mask when coming to collect your order.
Orders received before 2pm will normally be despatched the same working day with UK Mainland orders usually arriving the next business day if the courier option is chosen (Highlands and Islands deliveries normally take 1-2 days longer). Budget service normally takes 2-3 days and is usually delivered by Royal Mail.
Our main UK courier is DPD who will normally send you a text message with delivery updates. This includes, where possible, an estimated time of delivery. To enable us to keep you informed of the delivery progress please supply a mobile telephone number with your order so we can send these text message delivery updates.
International orders are generally received under 14 days.
When your order is placed you should receive an automatic email acknowledging your order. If you do not receive it please check your junk email folder and add us as one of your safe senders in your email software.
During working hours our staff will pack your order and despatch it. If there are any problems with the order they will contact you to try and resolve them. You will receive another email once your order has been despatched.
Our couriers may also send you a delivery update message through email or to your mobile phone to help you keep track of where your delivery is.
We email you an order confirmation which have an invoice attached.
All of our products come with a 31 day money back guarantee. If you are not happy with the product you may return it, unused and in its original condition to:
Lomo Watersport
96 Hydepark Street
Glasgow
G3 8BW
United Kingdom
Once the item is returned we can then issue a refund for the cost of the item. The cost of returning the item is borne by the customer.
Returning an item
Click on Return/Exchanges at the top of the page to begin the process and you will be guided through it.
Exchanges for a different size
If your product does not fit you may return it and swap it for a different size. The cost of returning the item to us is borne by the customer although we will usually pay to have the exchanged item sent back out (UK delivery only).
Click on Return/Exchanges at the top of the page to begin the process.
Urgent Exchanges
If you require an exchange urgently, it will be quickest to place a new order then return the existing item for a refund. Doing this however will mean that you will pay the delivery change for sending out the exchange item whereas we usually bear this cost if exchanging once we have received the returned item.
International Orders
For international returns or exchanges the costs of returning the item is borne by the customer. Once the return has been received we will get in touch to discuss the cost of having the exchange items sent out.
When returning items from outside of the EU the carrier must be made aware that the items being sent are Returned Goods. Both the paperwork and a label saying “RETURN ITEM” should be fixed to the outside of the parcel where it can clearly been seen by customs.
Cancelled Orders
If you wish to cancel your order please get in touch as soon as possible by calling 0141 221 7674 or emailing admin@lomo.co.uk so we can try to stop it being despatched.
Warranty Returns
If you want to return an item because it is faulty please contact our customer service department first before returning an item.
Email: admin@lomo.co.uk
Tel: 0141 221 7674
International: 0044 141 221 7674
If possible please provide a photograph of the fault to help us decide what the best method of resolution will be.
We ask that you contact us first because we may decide that the item doesn’t have to be returned or in other cases we will provide a pre-paid returns label. We may ask that you bear the cost of returning an item although this cost will be refunded to you once we have received the return and proved it to be faulty.
The above items do not overrule any of your existing legal rights which obviously have precedence. Contract terms and conditions are based on Scottish Law.
Please get in touch with our customer services team at admin@lomo.co.uk or on 0141 221 7674 who can assist you.
Our courier services are usually tracked and if you provide us with your mobile telephone number we’d normally send you tracking information direct from the courier. Some of the royal Mail budget service are nor fully tracked and only confirm when you have received it.
If you definitely require a fully tracked service please select COURER rather than BUDGET at checkout.
Yes, our brand outlet store is in Glasgow at:-
96 Hydepark Street
Glasgow
G3 8BW
Tel 0141 221 7674
We are open 10-6 mon- Fri and 10-4 Sat.
PAYMENT INFORMATION
We accept Mastercard, Visa, American express and Paypal as payment methods in our Online store.
We accept Mastercard, Visa & American express in our Glasgow shop.
We dont currently charge VAT on EU orders and you will have to pay this along with any other taxes and fees when your order arrives in your home country.
PRODUCT INFORMATION
A drysuit is a waterproof full length garment that is tight fitting at the wrists, neck and ankles. It should keep you completely dry and not allow water inside even if you fall into the water.
A drysuit is worn for diving, kayaking and other watersports in colder conditions and is often accompanied by a layer of thermal insulation inside such as a fleece undersuit.
A wetsuit is a garment normally used for watersports such as surfing or swimming. It is most often made from neoprene rubber material and is worn tightly around the body.
Wetsuits let water inside them but a well fitted wetsuit that fits tightly will only allow a small amount of water to enter. Your body will then warm up this water and help keep you warm by limiting the amount of new cold water that can flush through the suit.
See our online guide ‘How Wetsuits Work’ for a full explanation of what types of wetsuits are available.
A drysuit is a sealed garment that is close fitting around the neck wrist and ankles. It should not let water in at all and you should stay completely dry even if you fall into the water.
A wetsuit will let in a small amount of water which your body can heat up. A well fitted wetsuit will keep most of this water in place and limit new cold water entering it and thus help to keep you warm.
A dry bag is a waterproof piece of luggage designed to keep the contents dry in a variety of different conditions.
Dry bags come in various shapes and sizes including rucksacks, holdalls and roll top. Dry bags also come in special types for various sports such as kayaking, cycling and motorcycling.
Drybags feature waterproof materials and waterproof seams that are often welded to avoid water penetration through the seams.
Most drybags can withstand persistent rain and brief total immersion in water but are not designed as underwater bags to keep gear dry if totally submerged for long periods.
A pogie is a type of glove that covers the whole hand whilst allowing a kayak paddle shaft to enter inside through a whole in the glove. This allows your bare hand to hold the paddle whilst keeping your hand out of the cold.
Pogies are preferred by some people to regular gloves as they feel it give a more natural feel to the activity they are doing.
A swimming wetsuit is just like a regular wetsuit but optimised for swimming. Swimming wetsuits are typically made from a smooth skin material that offers lower drag in the water and thus faster swimming speeds when compared to a regular wetsuit that has a nylon or similar fabric coating.
Swimming wetsuit also feature enhance flexibility around the shoulders and other muscle areas to make swimming easier than with some other wetsuits not design for that purpose.
Smoothskin swimming wetsuit are sometimes not as tough as regular wetsuits as the smooth skin coating is normally easier to tear than a nylon covered wetsuit. It is not normally recommended to use swimming wetsuits for other watersports as they can often be more easily damaged.
A PFD is a Personal Floatation Device and can cover a range of products including Buoyancy Aids and Life Jackets. In the UK and Europe we divide into these 2 categories in order to better differentiate which type of PFD is best suited to your needs.
In the UK and Europe we mainly recognise 2 different product types to help you stay afloat in the water; Buoyancy aids and Life Jackets.
Buoyancy Aids are normally worn for activities where being in the water may be a normal part of the sport. For example if you are stand up paddle boarding it is perfectly normal to fall into the water whilst learning how to do it. A buoyancy aid will give you extra buoyancy to assist you when you are in the water and then get back onto your board. It is recommended they are used by competent swimmers who are in sheltered waters and have other people around who can help if required. A buoyancy aid will not try to keep the head of an unconscious person out of the water so they can still breath.
Buoyancy aids come in a variety of different designs aimed at the specific sports they are designed for.
A life jacket would normally be worn by someone doing an activity where being in the water is NOT a part of the normal activity. For example, someone on a passenger boat, would not normally be in the water as a normal part of the activity. If there are in the water it is likely to be an emergency. Life jackets are normally made from high visibility colours, have a higher buoyancy rating that buoyancy aids and will attempt to float the wearer on their back with their head supported to allow an unconscious casualty to still breath.
Life jackets come in a variety of different ratings depending on what weather conditions your are likely to encounter.
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