During these difficult times we, along with everyone else, are trying to find a way through it that keeps everyone safe and if possible, keeps our staff in employment. We now have most of all our staff back working with some of them based at home. 1) We are still mainly online for the time being.
Our online store is operating as normal and we are despatching daily.
Our Glasgow shop is within the current tier 4 Scottish Government restrictions.
Local Customers will currently need to have their orders delviered as our click and collect service is currently not operating.
It may be some time before we return to a full shop opening. Trying wetsuits on in store just isnt somthing we feel we can safely do right now for both your safety and our staff.
Our delivery couriers are operating normally and most orders are being delviered as normal. We are currently despatching Mon- Fri.2) Repairs
We are accepting repairs by post and at our Glasgow store (See below). Suits sent for repair will go into quarantine for 4 days before opening so please be patient during this difficult time. After boxing day we will be unable to accept repairs via the shop counter, They will need to be sent in. Please accept our apologies for this.3) Returns
These will be accepted by post at our Glasgow store. Please see the returns section for instructions on how to do this. Check out our returns policy section
for more details. Items returned for a refund are taking on average 7 days to process as we have to quarantine the items for several days before opening. 4) Telephone
We are now working with our full staff team but are still getting more queries than normal so please bear with us if the phone line is busier than normal.5) Email
We are currently answering emails as normal and this is the recommended method of cummunications during this time.6) Deliveries
We are currently still able to send out orders as normal and dealys are now fewer than at the height of lockdown. We currently use 3 couriers; DPD, Parceforce and Royal Mail who are all operating as normal.
We want to wish all our customers the best of luck in getting through this. It's hard to know how it will all turn out and whether the things we have written here will be the same tomorrow. We will try to update as often as possible.
LAST UPDATE 4 JAN 2020