During these difficult times we, along with everyone else, are trying to find a way through it that keeps everyone safe and if possible, keeps our staff in employment. For those of you who know us personally, it's just Mark Bruce and Linda that are keeping the place running right now and we're each in a separate part of the building.
We are implementing the government measures and that has meant sending almost all our staff home and implementing the following measures.1) We will be online only from now on.
This means our Glasgow shop will by physically closed to shoppers, but you can still order online. Our couriers are all still operating, and with our overall number of orders being lower, we are actually still managing to send out orders quite quickly with a skelton staff. Local Glasgow Customers will still have to order online and have their orders delivered instead of coming not the shop. We are currently despatching Mon- Fri.2) Repairs
We are not accepting any items in for repair. Used wetsuits etc frequently have traces of body fluids on them and we can't expose our staff to these risks in the current climate. 3) Returns
These will only be accepted by post for the time being. Local customers who want to return somthing to the shop, will be unable to do so currently. We have extended our returns policy though; so when our shop reopens you have a month from then to return it. Check out our returns policy section
for more details. 4) Telephone
We are down to a skeleton crew now with those staff who can, working from home, and those who can't sent home anyway. It is unlikely we will be able to operate telephone customer service as normal so please send in your queries by email. We will answer as soon as we can.5) Email
We are currently answering emails as normal and this is the recommended method of cummunications during this time.6) Deliveries
We are currently still able to send out orders as normal. Things are changing on a daily basis and it's hard to be certain how long this will continue for. We currently use 3 couriers; DPD, Parceforce and Royal Mail who are all still operating as normal.
We want to wish all our customers the best of luck in getting through this. It's hard to know how it will all turn out and whether the things we have written here will be the same tomorrow. We will try to update as often as possible.
LAST UPDATE 21 MAY 2020