Lomo UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at admin [at] lomo [dot] co [dot] uk.
Our Contact details:
Lomo House 96 Hydepark Street Glasgow G3 8BW United Kingdom
Phone: 0141 221 7674
Email: admin [at] lomo [dot] co [dot] uk
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. Our prices are in British Pounds, if you are shopping from North America or Europe, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
A shipping and handling fee is added to you transaction before you commit to your purchase.
Orders received before 2pm will normally be despatched the same day with UK Mainland orders usually arriving the next business day if the courier option is chosen (Highlands and Islands deliveries normally take 1-2 days longer). Budget service normally takes 4-5 days.
If you have an urgent order please call us on 0141 221 7674 to ensure a speedy delivery.
International orders are generally received in under 14 days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
VAT, where required, is included in the prices shown in this catalog. Small children's clothing is normally zero rated for VAT.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Our products are guaranteed against faults in our manufacturing process for a period of 1 year. Please send your invoice back to us with any returned products.
This does not affect your statutory rights. Contract terms and conditions are based on Scottish law.
If you need to reach us, please email us on admin [at] lomo [dot] co [dot] uk, alternatively, you can call on 0141 221 7674 (International +44 0141 221 7674) or fax us on or write to us at Lomo House 96 Hydepark Street Glasgow G3 8BW United Kingdom
Lomo UK do not sell on buyers' information to third parties orprovide your details to external marketing companies. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Our customer survey partner FEEFO may send you an email if you wish to leave any customer feedback.
All our products come with a 14 day money back guarantee. If you are not happy with the product you may return it, unused and in its original condition, to us for a full refund (excluding postage and packing).
If your product does not fit you may return it for a swap to a different size. The cost of returning the item to us is bourne by yourself.
If you wish to cancel your order but the item has already been sent to you then the cost of returning the item to us is bourne by yourself.
Our warranty covers our products only and not any items you may have inside or attached to our products. It does not cover the cost of repairing or replacing any such other items and does not cover any other consequential loss, incidental or other damages.
The above items do not overrule any of your existing legal rights which obviously have precedence. Contract terms and conditions are based on Scottish Law.
Your order will only be accepted when we fully process your credit card and accept payment.